jaya 11 Privacy Policy
Find the full details of how your personal information is collected, what it is used for, and how it is kept secure.
Effective Date: This privacy policy has been last updated. Continued use of the platform means you agree to the terms of this policy.
1 Introduction and Scope
jaya 11 places the highest importance on its users' privacy. This Privacy Policy ("Policy") describes what information is collected from you while using the jaya 11 platform, how that information is processed, and under what circumstances it may be shared with third parties.
This policy applies to the jaya 11 website, mobile application, and all related services. By using our services, you give your consent to the terms set out in this policy. For full details on the general terms of using the platform, please read our Terms and Conditions page.
This policy applies to all individuals residing in Bangladesh who use the jaya 11 platform. By completing registration on the platform, you confirm that you have read and understood the contents of this policy.
2 Types of Information Collected
jaya 11 collects various types of information needed to operate its services. The main categories of information collected are described below:
2.1 Identity and Contact Information
- Full name and date of birth
- Valid national ID card or passport number
- Mobile number and email address
- Residential address
2.2 Financial Information
- bKash, Nagad, or Rocket account numbers (for deposits and withdrawals)
- Relevant bank account details
- Transaction history and amounts
2.3 Account and Activity Information
- Username and encrypted password
- Gaming and betting history
- Bonus claims and promotional activity
- VIP level progress
2.4 Technical Information
- Device type, operating system, and browser version
- IP address and geographic location (country level)
- Session duration and login activity
- Cookies and similar tracking data
3 How Information Is Collected
jaya 11 collects information in the following ways:
3.1 Information Provided Directly
Information you provide by filling in registration forms, completing account verification, making deposit or withdrawal requests, and contacting the support centre is collected.
3.2 Automatically Collected Information
When you use the jaya 11 platform, certain information is collected automatically through cookies, web beacons, and similar technologies. This includes browsing patterns, pages visited, and time spent on the platform.
3.3 Verification Process
Additional documents may be collected as part of identity verification to ensure account security and to process financial transactions.
4 Purpose of Using Information
Collected information is used for the following legitimate purposes:
- Creating, managing, and verifying accounts
- Processing financial transactions including deposits and withdrawals
- Applying bonuses and promotional offers
- Customer support and resolving complaints
- Fraud prevention and account security
- Improving platform performance and resolving technical issues
- Ensuring responsible gaming and monitoring user activity
- Meeting legal obligations
jaya 11 never sells your information to third parties. Information is used only to the extent necessary for operating the service.
5 Data Storage and Security
jaya 11 applies industry-standard security measures to keep your personal information safe. These include:
- Transmission of data through SSL (Secure Socket Layer) encryption
- Storage of data in encrypted form on secure servers
- Access controls — only authorised staff can access the information they need
- Regular security audits and vulnerability assessments
- Two-factor verification (OTP) method
Your information will be retained for as long as your account is active or for as long as required to meet legal obligations. Even after an account is closed, certain information may be retained for a set period in accordance with legal requirements.
6 Sharing Information with Third Parties
jaya 11 may share information with third parties in the following limited circumstances:
6.1 Service Provider Partners
Necessary information may be shared with trusted service providers for payment processing (bKash, Nagad, Rocket, bank transfer), IT infrastructure maintenance, and managing customer support. These partners are contractually bound to use the information only for the specified purpose.
6.2 Legal Obligations
Information may be provided in response to a lawful request from a government or law enforcement authority in accordance with applicable laws and regulations in Bangladesh.
6.3 Fraud Prevention
Specific information may be shared with relevant authorities for the purpose of preventing account security breaches, financial fraud, and platform misuse. In such cases, the principle of sharing only the minimum necessary information is always followed.
Outside of the above circumstances, jaya 11 does not transfer your personal information to third parties for any marketing, advertising, or other commercial purpose.
7 Cookies and Tracking Technologies
The jaya 11 platform uses cookies and similar technologies. These are small data files stored in your browser that help improve the platform's functionality.
7.1 Types of Cookies
- Essential Cookies: Required to keep login sessions active and to ensure security.
- Functionality Cookies: Help remember language preferences and account settings.
- Analytics Cookies: Help monitor platform usage and improve the service.
7.2 Cookie Controls
You can control or disable cookies from your browser settings. However, disabling essential cookies may affect some platform functions and the login process.
8 Your Rights
As a user of the jaya 11 platform, you have the following rights regarding your own information:
8.1 Right to Know
You can find out what type of information we hold about you and how it is being used. Upon request, the information will be provided within a set timeframe.
8.2 Right to Correction
If the information stored in your account is incorrect or incomplete, you can request a correction. You also have the option to edit certain information directly from your profile settings.
8.3 Right to Deletion
In certain circumstances, you can request that your personal information be deleted. However, this right may be limited where legal obligations or ongoing disputes are involved.
8.4 Right to Object to Processing
You have the right to object to the processing of your information for specific purposes. You can contact our privacy team regarding this.
To exercise any of the above rights, contact our support team via 24/7 live chat or email on the platform. For more information on responsible gaming and managing your own account, see our Responsible Gaming section.
9 Protection of Minors
The jaya 11 platform is strictly not for anyone under the age of 21. Age verification is mandatory during registration, and jaya 11 does not knowingly collect or store information from minors under any circumstances.
If it is believed that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed. Parents and guardians should monitor their children's online activity and prevent unauthorised access to the platform.
10 Policy Changes
jaya 11 reserves the right to amend or update this privacy policy at any time. If any significant changes are made, you will be informed through a notice on the platform or by email to your registered address.
Continued use of the platform after changes have been made will be considered your agreement to follow the updated policy. It is therefore recommended that you check this page regularly. For an overall understanding of all policies and terms on our site, you may also visit our About Us section.
11 Contact
If you have any questions, concerns, or complaints about this privacy policy, contact jaya 11 through any of the following:
- 24/7 Live Chat — log in to the platform and get immediate assistance from the support centre
- Email: [email protected]
- Support email: [email protected]
Support is available in both Bengali and English. You can also find information in our FAQ section for common questions. We will get back to you as soon as possible.